Dantendorfer GmbH
Getreidegasse 33
A-5020 Salzburg
Tel.: +43 (0) 662 84 57 35 180
E-Mail: web@dantendorfer.at
Business Purpose: Retail and mail order of fashion and leisure articles
VAT Number: ATU68112838
Commercial Register Number: 62336x
Commercial Court: Regional Court Salzburg
Supervisory Authority/Trade Authority: City of Salzburg Magistrate
GISA Number: 17608961
Commercial Managing Director: Peter Le Roy Dantendorfer
Trade Regulations: https://www.ris.bka.gv.at
Member of: Salzburg Chamber of Commerce

I. SCOPE OF APPLICATION
1.1. These General Terms and Conditions (GTC) govern the contractual relationship between Dantendorfer GmbH (hereinafter: DANTENDORFER) and you as a user of the online shop under the domain dantendorfer.at. You can access the currently valid GTC via the corresponding link on dantendorfer.at. These GTC apply regardless of whether you are a consumer or a business entity.
1.2. All deliveries, services, and offers on dantendorfer.at are made exclusively on the basis of these GTC. Deviating terms and conditions of the user do not apply unless expressly confirmed in writing by DANTENDORFER.

II. CONCLUSION OF CONTRACT
2.1. The presentation of goods on dantendofer.at does not constitute a binding offer by DANTENDORFER to conclude a purchase contract. The presentation is only a non-binding invitation for you to order goods on dantendorfer.at. The offer is only addressed to adult buyers.
2.2. The goods selected by you for purchase are collected in a virtual shopping cart. After providing your payment and shipping information, you submit a binding offer to DANTENDORFER for the conclusion of a purchase contract for the goods in the shopping cart by clicking the "Buy Now" button. Before concluding the contract, you have the opportunity to review and, if necessary, correct or supplement your information.
2.3. After you have clicked the "Buy Now" button, we will confirm the receipt of your order by email to the email address you provided. Receipt of this email does not constitute an acceptance of the order, unless we confirm the receipt and acceptance of the order in addition to confirming the receipt.
2.4. The purchase contract between you and DANTENDORFER is concluded when DANTENDORFER accepts your offer within two weeks after receipt of the order by express declaration by email (acceptance declaration). The purchase contract is concluded only upon receipt of the acceptance declaration. The dispatch of the goods ordered by you and the confirmation of dispatch to the delivery address provided by you are equivalent to an acceptance declaration by DANTENDORFER.
2.5. If it is not possible for us to deliver the goods you ordered because the corresponding goods are no longer available or damaged, we will refrain from accepting the order. In this case, no purchase contract with DANTENDORFER is concluded. We will inform you immediately and refund any consideration already received.
2.6. DANTENDORFER does not provide for separate storage of the contractual text. The content results from the confirmation email, the acceptance declaration, and these GTC.

III. PRICES AND SHIPPING COSTS
3.1. All prices on dantendorfer.at are understood to include the statutory value-added tax and plus shipping costs when shipped to a country of the European Union. If the delivery country is not a member state of the European Union (third country), the prices on dantendorfer.at may include duties and other taxes.
3.2. The amount of the shipping costs depends on the delivery country and the selected shipping method. The purchase price including information on value-added tax as well as the available shipping methods and their costs will be displayed to you in the ordering process and can be read in advance under 'Shipping.'

IV. PAYMENT TERMS
4.1. DANTENDORFER offers you various payment options for paying for your goods, but there is no entitlement to be offered all or certain payment methods. If the payment transaction is processed through an external payment provider (e.g., Sofortüberweisung), only the terms and conditions of use of the respective payment system provider apply for the payment transaction.
Accepted payment methods:
Visa
Mastercard
PayPal
Amex
Diners
Maestro
Sofortüberweisung
Klarna (Sofortüberweisung, Invoice)
Quick Checkout (Apple Pay, Shop Pay, Google Pay, Paypal Express Pay, Union Pay)
4.2. You are generally not entitled to set off against claims of DANTENDORFER. This set-off prohibition does not apply in the event of insolvency of the entrepreneur. It also does not apply with respect to counterclaims of the customer that are legally related to the customer's obligation or that have been judicially established or recognized by DANTENDORFER.
4.3. You may only exercise a right of retention against DANTENDORFER if your counterclaim arises from the same purchase contract.
4.4. For orders from users domiciled or having their place of business outside of Austria or in cases of reasonable indications of a default risk, DANTENDORFER reserves the right to deliver only after receipt of payment plus any applicable shipping costs (prepayment reservation). If we make use of this prepayment reservation, we will inform you immediately. In this case, the delivery period begins upon payment of the purchase price and any shipping costs.

V. DELIVERY TERMS
5.1. Unless otherwise stated on dantendorfer.at, delivery to the delivery address you specified will be made within 14 working days at the latest after the payment order is given to your credit institution or after the conclusion of the contract.
5.2. The goods are shipped with the Austrian Post, LogoiX, DHL.
5.3. If you request delivery to a country outside the European Union (third country), customs duties and other taxes may apply once the purchased goods have reached the destination country. DANTENDORFER has no influence on this.
5.4. DANTENDORFER is entitled to make partial deliveries, provided that this is reasonable for you.

VI. CONSUMER'S RIGHT OF WITHDRAWAL
6.1. If you acted as a consumer when the purchase contract concluded between you and DANTENDORFER, you are entitled to the following statutory right of withdrawal:
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The consumer has no right of withdrawal in the case of distance contracts or contracts concluded outside business premises, in particular for:
Goods that are made to customer specifications or clearly tailored to personal needs;
Goods that can spoil quickly or whose expiry date would quickly be exceeded;
Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
Sound or video recordings or computer software delivered in a sealed package if the seal has been removed after delivery.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods (or, in the case of multiple goods ordered separately, the last goods).
To exercise your right of withdrawal, you must inform us:
Dantendorfer GmbH, Handelszentrum 16, Tor 36, Tel: +43 (0) 662 84 57 35 180, Email: web@dantendorfer.at, by means of a clear statement (e.g., by fax or email) of your decision to withdraw from this contract. You can use our model withdrawal form, but this is not required. You can find the model withdrawal form here.

Withdrawal Form

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. The goods must be returned in suitable packaging. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

General Return Address: Dantendorfer GmbH, Handelszentrum 16, Tor 36, 5101 Bergheim bei Salzburg

6.2. Offer to Cover Return Costs by DANTENDORFER
If you wish to exercise your right of withdrawal as described above, DANTENDORFER voluntarily offers to cover the return costs. This offer is conditional upon you returning the goods to DANTENDORFER in accordance with the instructions provided with each delivery, using the logistics partner specified therein. Otherwise, you are responsible for the direct costs of return in

6.3. Discount Codes
In accordance with our Terms and Conditions, we would like to inform you that each discount code can only be used once per purchase and per customer. Any other redemption conditions are noted in the respective promotion and are accepted by the customer. Only one discount code is allowed per order, and combining different discount codes is not possible. Cash payment of the value of the discount codes or any other form of offsetting is also not possible and is subject to the specified conditions. The customer is advised that promotion vouchers may have restrictions. These may apply to certain collections, selected items, specific product segments, or a minimum order value. These conditions are always described in the promotional terms and cannot be changed or expanded afterwards. Discount codes issued to customers are not for resale and are tied to the customer data or email addresses to which they were issued. Any transfer to third parties is not permitted.

6.3.1 Refund for discounted goods

Discount codes In the event of a return of individual products in connection with discount codes, a percentage refund will be granted. This refund is based on the value of the goods as well as the discount amount or percentage indicated in the offer. In the case of orders of multiple items, there is no entitlement for the full discount to be deducted for actually purchased goods in the event of a partial return. The return period is 14 days from receipt of the goods.

VII. RETENTION OF TITLE
The delivered goods remain the property of DANTENDORFER until the purchase price has been paid in full.

VIII. WARRANTY PERIOD
DANTENDORFER is liable for defects in the delivered goods in accordance with applicable statutory provisions.

IX. LIABILITY
9.1. DANTENDORFER is liable to you for intent and gross negligence in accordance with the statutory provisions. For slight negligence, DANTENDORFER is liable – unless otherwise provided in section 9.2 – only for breach of a contractual obligation, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which you as a user or buyer may regularly rely (so-called cardinal obligation), limited to the replacement of foreseeable and typical damages. In all other cases, our liability is excluded, subject to the provisions of section 9.2.
9.2. DANTENDORFER's liability for damages resulting from injury to life, body, or health and under the Product Liability Act remains unaffected by the above liability limitations and exclusions.

X. COPYRIGHTS
Please note that the content on dantendorfer.at, especially images, logos, manufacturer information, and texts, is generally protected by copyright and/or trademark law. Any use of this content beyond the intended use of dantendorfer.at may infringe upon the rights of DANTENDORFER or third parties and may result in legal consequences, such as injunctions and claims for damages.

XI. CONSUMER INFORMATION WITHIN THE EU
For out-of-court settlement of consumer disputes, the European Commission has established an online platform ("ODR platform") to which you can address for the purpose of out-of-court dispute resolution. You can find the platform at "https://ec.europa.eu/consumers/odr/". We are generally willing to participate in dispute resolution proceedings before a consumer arbitration board.

XII. VOUCHERS:

Scope of Application
These General Terms and Conditions apply to all purchase vouchers issued to consumers by Dantendorfer GmbH, Austria. Discount vouchers are excluded from this. In cases where specific conditions apply to certain types of vouchers, these take precedence over these General Terms and Conditions. Our offering is not intended for business operators. According to § 1 of the Austrian Consumer Protection Act (KSchG), a consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed to their commercial or independent professional activity.

Validity Period
Vouchers are valid indefinitely from the date of purchase.

Redemption
Vouchers can be redeemed for the entire range (excluding vouchers) at all Austrian Dantendorfer stores and in the online shop. Redemption is only possible with the original voucher. Cash payout is not possible. If the issued voucher specifies different redemption conditions, these will take precedence.
Vouchers are issued in Euros and can be purchased and redeemed in the following countries: Austria, Germany, Belgium, Bulgaria, Czech Republic, Denmark, Spain, France, Croatia, Italy, Hungary, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Finland, and Sweden.

Transferability
Vouchers are generally non-transferable unless explicitly stated otherwise.

Exchange of Vouchers
Returning or refunding the voucher value is generally excluded, except as part of the statutory return and withdrawal rights. These rights apply for 2 days from purchase, provided the voucher has not yet been used. In such cases, the voucher will be immediately canceled and rendered invalid.

Liability
Dantendorfer reserves the right to cancel or block a voucher for legitimate reasons, such as in cases of loss or misuse. In such cases, you will be informed about the cancellation or blocking of the voucher.

Applicable Law
Our business relationship is governed exclusively by Austrian law, excluding the UN Sales Convention and conflict-of-law provisions (IPRG, EVÜ).


FAQs / Notes on Using Vouchers

Delivery of Print-at-Home Vouchers
Delivery of print-at-home vouchers is free of charge. By purchasing a print-at-home voucher, you agree to receive the invoice via email.

Paying with Vouchers in the Online Shop
To pay with vouchers, enter the voucher code in the respective field during the checkout process under “Discount Codes and Vouchers” and click “Apply.” If the order value exceeds the voucher value, you must select one of the available payment methods to pay the remaining balance.

Multiple vouchers can be redeemed per order. Enter the codes one after the other in the “Discount Codes and Vouchers” field and confirm each individually by clicking the “Apply” button. If the voucher value exceeds the order value, the remaining balance will be credited for future purchases. The voucher code remains valid until the entire balance is used. Cash payout of the voucher value is not possible.

If you return products purchased with vouchers, the amount paid with the voucher will be re-credited to the voucher. The voucher will remain valid and can be used for your next order.

Paying with Vouchers in Our Stores
Vouchers purchased online—whether sent by post or as a print-at-home option—can be redeemed at our stores across Austria.

Special Conditions for Partial Redemption in Stores
Vouchers purchased online or in-store can be redeemed in our stores. However, if partially redeemed in-store, the remaining balance cannot be used online. Instead, the balance will be provided as a store credit receipt, which can only be used for future purchases at our physical locations.

Paying with Vouchers Purchased in Stores
Vouchers purchased in stores on or after November 1, 2024, can also be redeemed in our online shop. Please use the voucher number located in the bottom-right corner of the voucher.

After redemption in the online shop, we will reference the customer data provided during the order. The buyer or person redeeming the voucher confirms that they are authorized to use the voucher. In cases of voucher misuse, the order information may be used as evidence of unauthorized use. This data may be utilized to clarify the incident. However, Dantendorfer assumes no responsibility for any compensation claims from affected parties in such cases.

XIII. MISCELLANEOUS:
12.1. Complaints can only be made in writing to the address listed below in the "Contact" section.
12.2. The language of the contract, orders, and business is German. English content is presented on our website under the domain www.dantendorfer.com. Please note that errors in grammar, spelling, interpretation, and opinion are reserved in translations.
12.3. Our business relationship is governed exclusively by Austrian law, excluding the UN Sales Convention and the reference norms (IPRG, EVÜ).
12.4. These terms and conditions remain binding in their remaining parts even if individual points are legally ineffective.
12.4. For contracts with entrepreneurs, the exclusive jurisdiction of the court competent for A-5020 Salzburg is agreed and any other place of jurisdiction is excluded; for consumers, the court in whose district the consumer has his domicile, habitual residence, or place of employment is considered competent.

CONTACT
REGISTERED OFFICE:
Dantendorfer GmbH
Getreidegasse 33
A-5020 Salzburg

DELIVERY ADDRESS:
Dantendorfer GmbH
Handelszentrum 16/ Tor 36
A-5101 Bergheim bei Salzburg
Tel.: +43 662 84 57 35 180
Email: web@dantendorfer.at
Monday - Friday 8:00 am - 4:00 pm